TERMS AND CONDITIONS
MAKING A RESERVATION/BOOKING
The Dive Gurus focuses on small groups and personal service, due to this spaces & trips fill up quickly. To avoid disappointment be sure to reserve your space ahead of time, Your space will only be reserved once we have received your deposit. If you would like to reserve an activity or dive course less than 48 hours before the start date, please contact us first to confirm availability.
TRIPS DEPOSIT
All trips require 50% of the trip price in advance to confirm the reservation. If your reservation/booking is being made within 30 days of scheduled trip departure payment in full is required.
SCUBA COURSE DEPOSIT
A Scuba Course deposit requires all Learning materials paid in full with a $250 USD Non-refundable Deposit.
PRO COURSE DEPOSIT
Pro Course deposits require all learning materials paid in full and are Non-refundable.
The deposit for Pro Courses is $250 USD and is non-refundable.
Deposit and payment in full are due immediately upon verbal or written acceptance of the application. If booked less than 30 days prior to the stated date of departure. This applies to all services.
CHANGING YOUR RESERVATION
CANCELLATIONS / NO-SHOW / LATE ARRIVAL / NON-COMPLETION OF ACTIVITY
CANCELLATIONS OF ACTIVITIES BY THE DIVE GURUS
The Dive Gurus is committed to safe diving practices and injury prevention. We recommend that if you intend to go scuba diving, you make sure you have an insurance policy that covers this activity. Some Travel Insurances do cover Scuba Diving and some do not. There are several Scuba Diving Insurance companies to choose from among the most popular for international travel are Dive Assure and Divers Alert Network.
MAKING A RESERVATION/BOOKING
The Dive Gurus focuses on small groups and personal service, due to this spaces & trips fill up quickly. To avoid disappointment be sure to reserve your space ahead of time, Your space will only be reserved once we have received your deposit. If you would like to reserve an activity or dive course less than 48 hours before the start date, please contact us first to confirm availability.
TRIPS DEPOSIT
All trips require 50% of the trip price in advance to confirm the reservation. If your reservation/booking is being made within 30 days of scheduled trip departure payment in full is required.
SCUBA COURSE DEPOSIT
A Scuba Course deposit requires all Learning materials paid in full with a $250 USD Non-refundable Deposit.
PRO COURSE DEPOSIT
Pro Course deposits require all learning materials paid in full and are Non-refundable.
The deposit for Pro Courses is $250 USD and is non-refundable.
Deposit and payment in full are due immediately upon verbal or written acceptance of the application. If booked less than 30 days prior to the stated date of departure. This applies to all services.
CHANGING YOUR RESERVATION
- We know that things happen and plans change. As long as you get in touch with us a minimum of 48 hours before your activity start time we will be more than happy to reschedule your activities free of charge, subject to weather conditions and availability.
CANCELLATIONS / NO-SHOW / LATE ARRIVAL / NON-COMPLETION OF ACTIVITY
- If you cancel your reservation more than 30 Days prior to your trip start time we will refund your full payment or deposit. For dive courses that have training materials (digital or physical materials) a refund cannot been given for the materials provided.
- If you cancel your reservation more than 14 Days prior to your trip start time we will refund your 50% deposit. For dive courses that have training materials (digital or physical materials) a refund cannot been given for the materials provided.
- For cancellations made 14 days or less before the tour/trip start time or failure to show the deposit is non-refundable.
- Late arrival – we understand that sometimes things happen, however please keep in mind that our tours run on a schedule and due to logistical reasons if you are running late we will do our best but may not be able to wait for you. In the event that you arrive late and your tour has already left the deposit is non-refundable and non-transferrable.
- If a diver chooses not to complete the full activity no partial refund will be given. In the event that a diver chooses not to complete a dive course any partial refund given will be at the discretion of The Dive Gurus.
- Cancellations due to sickness or other medical conditions: we would request a written statement from an approved Physician, in which case we will work with you to do everything possible to reschedule the activity, or if rescheduling isn’t possible at that time to refund your deposit.
CANCELLATIONS OF ACTIVITIES BY THE DIVE GURUS
- Scuba diving and snorkelling activities are highly weather dependent, The Dive Gurus reserves the right in any circumstance to cancel the activity. We understand that vacation time is precious, we will do everything possible to arrange an alternative option or reschedule the activity. In the event that no suitable alternative can be arranged we will refund the deposit or Full payment.
- We know your Holiday & Vacation time is precious, and you are planning your vacation days out. Every effort will be made to schedule your activity for your preferred date/s, in the event that this is not possible due to availability and/or logistics we will inform you as soon as we have received your reservation and work with you to organise an alternative schedule. If an appropriate alternative schedule ca not be organised, we will refund your deposit. Feel free to contact us regarding schedules and availability prior to reserving.
- Every effort is always made to adhere to activity schedules. The Dive Gurus reserves the right to alter activity schedules if it is in the best interest of the client or when forced to do so due to weather conditions. Every effort will be made to inform you of these changes as early as possible.
- Certified Divers are required to present proof of certification to the minimum level required before participating in any dive activities. Please bring your certification card with you, whether it be plastic or digital. If you are unable to provide proof of certification, you will not be able to dive and may forfeit deposits paid.
- Customers will be required to read and sign the Standard Safe Diving Practices Statement of Understanding, before they start their dive/snorkel trip and or training/course.
- Customers enrolling in Scuba courses will be required to fill out a Medical Statement before the course commences. If any of the items on the Medical Statement apply to you, you must consult a physician prior to Recreational Scuba Diving participation. Your physician must complete and sign the Medical Statement and be sure to bring a copy with you as we will require it for our records.
- The customer acknowledges being in good mental and physical condition for diving/snorkelling. Any client with a pre-existing medical condition or illness must declare the true nature of such condition at the time of participation in dive activities and will be required to provide a medical statement from a General Practitioner stating that they are ‘medically fit to dive’. The Dive Gurus and its’ staff will treat all information with the strictest of confidence.
- All prices are per person and in US$ and include 16% Sales Tax (IVA)
- Payments can be made at the dive centre in cash, online or over the phone - we accept US Dollars, and Mexican Pesos or by Debit/Credit Card - we accept MasterCard, Visa and American Express.
- The conversion of US dollars to Mexican Pesos will be made on the day of payment based on the exchange rate of our bank Bancomer BBV.
The Dive Gurus is committed to safe diving practices and injury prevention. We recommend that if you intend to go scuba diving, you make sure you have an insurance policy that covers this activity. Some Travel Insurances do cover Scuba Diving and some do not. There are several Scuba Diving Insurance companies to choose from among the most popular for international travel are Dive Assure and Divers Alert Network.
